I have been a customer of Telus for a few years now. When I first signed up with them I thought everything was fine, then the bill arrived - and it was a WHOPPER!
I didn't understand - so, I went back to my local Telus store and they told me that they would fix everything. Until the next bill came and you guessed it, it was a WHOPPER!
Another trip to the Telus store and more guarantees of everything being fine and discovery that the plan I THOUGHT I signed up for no longer existed and the new plan I was getting was of course more, even though I had reduced the number of items on my plan....If you have a cell phone plan - you know the dance.
So, the end of my contract is around the corner and I call Telus on how exactly I am to be released from this bondage ($120/month) 1st rep tells me I just have to cancell before the end of billing cycle and it will all be fine...I should have known right there that something was wrong - but I believed, don't ask me why - but I did...
In the meantime - I shopped around a little and everyones rates were better than Telus. So, I decided to call them and find out why. When I called, I asked for confirmation of how I could cancell and got A TOTALLY DIFFERENT STORY. Now I was told that I needed to give notice (30 Days) now past... So, now I'm stuck for another month of this - I'm MAD.
I talk to the pleasant people at the retention dept and they make promises. Promise after promise, they just keep coming - along with the idea that everything will be fine...(oops) I forgot who I was dealing with.
So, now I have talked to three different reps with no resolution. I am told that the plan I was promised does not exist. I am told that I will have to pay more.
I must have forgotten who I was dealing with...
Have you had a similar experience with Telus? If you have - I'd like to hear about it.
Chuck Surette
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